Tuesday 30 September, 2014
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Frequently Asked Questions

  1. How long have you been in business?
  2. What payment options do you offer?
  3. How soon will my order be shipped?
  4. What delivery services do you use?
  5. What if an item is backordered?
  6. Can I order in quantity?
  7. Can I order engraving or logos on my pen or leather?
  8. What do I do if my pen breaks down?
  9. What if I don't like the item I have received?
  10. Are you authorized dealers for the brands you carry?
  11. Do I have to pay any sales tax?

  1. How long have you been in business?
    We've been self-employed since 1980 and on the internet since 1997. Our involvement with pens goes back to the late 90's, while our interest in pocketknives began in 1992.

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  2. What payment options do you offer?
    We accept cash, personal checks, money orders, cashier's checks, American Express, Discover, Visa and Mastercard. We also can arrange for wire transfers (please call or e-mail for instructions).

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  3. How soon will my order be shipped?
    If the item ordered is in stock it will ship the same day or the next day depending upon the time the order is received.

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  4. What delivery services do you use?
    We most frequently ship using UPS, although we also use the U.S. Postal Service (USPS), and FEDEX. You're the boss, so if you prefer one service over another your wish is our command.

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  5. What if an item is backordered?
    We will immediately inform you if an item you order is on backorder status. We'll try to give you an idea of expected delivery time, and at that point you'll have the option to either keep the order in place or to cancel. If you keep the order in place you will not be charged until the item is shipped.

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  6. Can I order in quantity?
    Yes. We are able to fill large orders. However, we would need some lead time to be able to contact the manufacturer to determine availability and projected delivery time.

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  7. Can I order engraving or logos on my pen or leather?
    Yes. You can order engraving or company logos on pens and leather goods. We will need some lead time to check with the manufacturer in question to determine cost and expected delivery time. Not all pens can be engraved, so please call or e-mail for further information.

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  8. What do I do if my pen breaks down?
    Each manufacturer provides warranty service. If the warranty no longer applies the manufacturer is still often the best place to go for repairs. If this doesn't work for you, please call or e-mail us for other options.

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  9. What if I don't like the item I have received?
    We accept returns in the first 7 days after you receive your order. The item must be returned in original condition with box and papers. Anything obviously used or damaged will not be accepted for return. Please call or e-mail for a Return Authorization Number (RAN). Once we receive the return you will have the option of a store credit or a refund for the purchase price of the item. Shipping charges are not refundable.

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  10. Are you authorized dealers for the brands you carry?
    Absolutely! All items ordered are brand new from the manufacturer and carry the manufacturer's original warranty. However, this does not apply to our antique folding fruit knives.

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  11. Do I have to pay any sales tax?
    Only residents of Arizona will be charged a sales tax on purchases.

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