Sunday 23 November, 2014
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Customer Feedback
Customer Feedback From A New Place to Shop
I'm thrilled to find a new source for pens in Arizona! Good luck in your new venture. J.H., Phoenix
 
Customer Feedback From I'll be back...
Pen shops are few and far between in Arizona. I'm looking forward to watching you grow. I already have a lot of pens, so I'm going to be very picky! R.S., Scottsdale
 
Customer Feedback From Love My Pelikan
I love the Pelikan pen I purchased from you last week. I hope to add a matching ballpoint in the not too distant future. J.P., Scottsdale
 
Customer Feedback From Return Handled Smoothly
I was worried when my pen malfuntioned out of the box, but you both handled my problem with complete professionalism and I'm very satisfied with the replacement. I was completely surprised that you gave me the option for either a refund or an exchange. You gave me complete control. Thank you. Jane, Scottsdale
 
Customer Feedback From More Pen Nuts!
Wow! Now I can indulge my pen craving without having to travel to another state. Thanks for being there. Pete, Chandler
 
Customer Feedback From Gift Pens
My friends and relatives are enjoying their Conklin pens. I'm so excited to have found you. Susan, Scottsdale
 
Customer Feedback From Must Have More
You guys really need to carry more pens. George, Peoria (Editors Note: Hey, we're working on it!)
 
Customer Feedback From Got it flowing again
Thanks for getting my fountain pen to work. I appreciate how you took the time to show me how to care for my fountain pen and do basic trouble shooting. Yeh, I know, just read the instructions. Anonymous, Scottsdale
 
Customer Feedback From Happy in Texas
Thank you for filling my order so quickly for so many pens. My staff loves them. I'm thinking we'll need some more later in the year. Bob, Texas
 
Customer Feedback From Patience is a Virtue
Thank you Jay and Karen for being so patient with me the other day while I tried what seemed like every pen in the store. I'm very happy with the one I chose. Shiela, Scottsdale
 
Customer Feedback From The Pen Punisher
OK, I promise not to throw my pens down on the table anymore! Steve, Phoenix
 
Customer Feedback From Got Refills?
You guys are really nice and have some cool pens, too. Thanks for the refill. Erica, Scottsdale
 
Customer Feedback From Another location?
When are you going to open a shop on my side of town? It's too long a ride from my house. Ben, Surprise (Editors Note: We're happy to mail pens to save you gas!)
 
Customer Feedback From Anxious in LA
I waited anxiously for my package to arrive. I wasn't too sure if I could trust you since you're from out of state, but my pen came as scheduled. It's great! Thank you. Karen, Los Angeles
 
Customer Feedback From Great Service
The Retro 51's we've been purchasing to give away to our best clients have been a big hit. Thank you for providing such great service. Laura, Scottsdale
 
Customer Feedback From Goldilocks Store
Your selection is not too big and not too small. I'll be back next season for some more pens! Eric, Iowa
 
Customer Feedback From We Try Harder
I was disappointed when someone else purchased the pen I had my eye on. I really appreciate how hard you tried to find another one for me right away. I'm going to tell everyone what good folks you are. Larry, Mesa
 
Customer Feedback From Appreciative
I appreciate how kind you've been in answering my many questions over the internet. I know we'll be doing business soon. Allen, San Diego
 
Customer Feedback From You Rock
Scottsdale Pen Rocks! Tessa, our daugther
 
Customer Feedback From Amazing Pen
The Michel Perchin MP5 I ordered is an amazing pen, just like you said. Thanks for being so helpful over the phone. It's hard to get such good customer service. Matt, Oregon
 
Customer Feedback From Thank you so much
Thank you so much for your service.The gift is for my high school sweetheart of 32 years. My first love and only. We've been married since we were 18. We now celebrate 31 years together. This gift is a symbol of that love. G.S.
 
Customer Feedback From It's Perfect!
It just arrived, it's perfect. Thank you for your personal attention and help. I'll be sure to recommend you and use your services again. George
 
Customer Feedback From Everything I wanted
Thank you for all your help. The pen is everything I thought it would be. Your personalized service is outstanding. Thank Karen for me.
 
Customer Feedback From 30th anniversary
I got the pen and it looks great! We have been saving for five years to go on a cruise for our 30th Wedding Anniversary. This symbol will be a fitting gift for my celebration of gratitude to my wife. Thanks for making this so easy. Perhaps I will be contacting you about the matching rollerball. Tom
 
Customer Feedback From Arrived safely
It arrived safely this morning and it is beautiful. Thank you so very much. Mary C.
 
Customer Feedback From Holiday gift
Received my holiday gift on Saturday, I love my pen! Thanks for helping Rod find the perfect gift. Happy Holidays to you and your family. S.N.
 
Customer Feedback From It writes like a dream
Hi Jay and Karen....I have told you before, but will tell you again that I absolutely love the Caran dAche fountain pen Mike got from you for my Christmas present. It writes like a dream and is easy to fill. Best of luck and we hope to continue hearing from you. Mike and Ardy H., Scottsdale, AZ
 
Customer Feedback From Kudos
By the way… the Retro51 postmaster was a big hit as a gift for my friend who returned from New Zealand (The stamps were also from New Zealand). Kudos. -Oliver P., Scottsdale, AZ
 
Customer Feedback From Super Knives!
Just letting you know I received the knives, and am very pleased. Super knives. Thank you, Marc T., Dover, FL
 
Customer Feedback From Caran d'Ache
Received the pen and refills yesterday. Perfect and quick shipping. Thanks! Stephen W., Mesa, AZ
 
Customer Feedback From Yeah, Visconti!
Karen and Jay, The Visconti Divina was a total success. Nancy P., Scottsdale, AZ
 
Customer Feedback From Wonderful Experience
Thank you so much for the wonderful shopping experience today in your fantastic store! I am sorry it took me so long to make it down to that part of Scottsdale. I just filled my Zagoory inkwell with the green Noodles Ink and it looks BEAUTIFUL! I can't wait for morning to see all the light reflecting off and through it. I filled my fountain pen with the green ink and had the pleasure of writing a note with the look and feel I have been missing since I ran out of ink in November!.......what an unexpected and nice suprprise. I wish you all the best in your new store and hope to come by and make more purchases from time to time when I am in my winter home. D.O., Cave Creek, AZ
 
Customer Feedback From Quick Service
Got my pens and I am very pleased. Quick service to. I will be ordering from you again. Thanks again. K.C., Queen Creek, AZ
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